Contact Resolution Centre Officer

4 weeks ago


Exeter, Devon, United Kingdom Dorset Police Full time

Contact Officer Role Overview

This role is an exciting opportunity to join the Devon and Cornwall Police team as a Contact Officer. As a Contact Officer, you will be the first point of contact for our community, providing help and support to individuals in need.

Key Responsibilities

  • Handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately.
  • Work as part of a wide team with extensive training and ongoing support provided.
  • Be flexible and open to working shifts, including nights, weekends, and some bank holidays.

Requirements

  • Emotional resilience to handle sensitive information and distressed individuals.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.

What We Offer

  • A competitive salary with yearly increments.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part-time workers).
  • Access to heavily subsidised gym membership and the Blue Light Card Scheme for discounts and services.

Training and Development

You will join a comprehensive training programme, including an initial 6-week training course and ongoing support from a Tutor within the Contact Centre.

Apply Now

To apply for this role, click the 'apply' button below and complete the registration form to create an account. Once registered, you will be taken to the application form stage where you will evidence your suitability for this post.



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