Claims Resolution Specialist
4 weeks ago
Job Description
Browne Jacobson is a UK-based law firm with an international reach, offering a unique blend of business and social expertise. As a Claims Resolution Specialist, you will play a crucial role in delivering a first-class claims handling, resolution, and management service for a market-leading professional indemnity insurer.
Key Responsibilities
- Investigate professional liability claims, determine insurance policy coverage, and set resolution strategies.
- Liaise with insureds and their insurance brokers to forge strong commercial relationships.
- Work closely with lawyers in the Financial & Professional Risks team and escalate matters as necessary.
- Update records with claim details and keep stakeholders informed of claim status.
- Proactively manage claims to ensure efficient and fair resolution.
Requirements
- Familiarity with Microsoft Office, including Word, Excel, and Outlook.
- Advanced keyboard skills and ability to produce correspondence and documentation.
- Professional indemnity experience, especially handling solicitors' claims.
- Experience in claims handling (pre-litigation) aspects of a file.
- Previous experience defending insurance claims.
Person Specification
- Degree or insurance qualifications preferred.
- Strong legal and analytical skills to assess claim merits and understand insured clients' liabilities.
- Ability to work efficiently and methodically to manage caseload and use initiative.
- Willingness to learn and adapt to changing laws and regulations.
- Confidence, drive, and ambition.
- Excellent interpersonal skills and decision-making confidence.
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