Claims Resolution Specialist

4 weeks ago


Exeter, Devon, United Kingdom Browne Jacobson Full time

Job Description

Browne Jacobson is a UK-based law firm with an international reach, offering a unique blend of business and social expertise. As a Claims Resolution Specialist, you will play a crucial role in delivering a first-class claims handling, resolution, and management service for a market-leading professional indemnity insurer.

Key Responsibilities

  • Investigate professional liability claims, determine insurance policy coverage, and set resolution strategies.
  • Liaise with insureds and their insurance brokers to forge strong commercial relationships.
  • Work closely with lawyers in the Financial & Professional Risks team and escalate matters as necessary.
  • Update records with claim details and keep stakeholders informed of claim status.
  • Proactively manage claims to ensure efficient and fair resolution.

Requirements

  • Familiarity with Microsoft Office, including Word, Excel, and Outlook.
  • Advanced keyboard skills and ability to produce correspondence and documentation.
  • Professional indemnity experience, especially handling solicitors' claims.
  • Experience in claims handling (pre-litigation) aspects of a file.
  • Previous experience defending insurance claims.

Person Specification

  • Degree or insurance qualifications preferred.
  • Strong legal and analytical skills to assess claim merits and understand insured clients' liabilities.
  • Ability to work efficiently and methodically to manage caseload and use initiative.
  • Willingness to learn and adapt to changing laws and regulations.
  • Confidence, drive, and ambition.
  • Excellent interpersonal skills and decision-making confidence.


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