Contact Resolution Specialist

1 month ago


Exeter, Devon, United Kingdom Ad Warrior Ltd Full time

About the Role:

We are seeking a skilled and patient individual to join our Contact Resolution Centre as a Contact Resolution Specialist. As a key member of our team, you will play a critical role in responding to emergency and non-emergency calls within Devon and Cornwall.

Key Responsibilities:

  • Respond to calls in a friendly and professional manner.
  • Provide accurate and timely information to callers.
  • Work collaboratively with colleagues to resolve issues.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Flexibility to work shifts, including nights and weekends.

What We Offer:

  • A competitive salary with yearly increments.
  • 25 days annual leave entitlement, with an increase to 30 days after 5 years of continuous employment.
  • Access to heavily subsidised gym membership.
  • Company sick pay.
  • Competitive local government pension scheme.

Training and Development:

You will receive comprehensive training and support to ensure your success in this role. Our training programme includes an initial training course, followed by on-the-job training and regular check-ins with your tutor.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, please submit your application through our website.



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