Contact Resolution Officer

4 weeks ago


Exeter, Devon, United Kingdom Dorset Police Full time

About the Role:

We are seeking a skilled and empathetic individual to join our team as a Contact Resolution Officer. As a key member of our Contact Resolution Centre, you will be responsible for handling a high volume of calls and providing exceptional customer service to the public.

Key Responsibilities:

  • Respond to emergency and non-emergency calls in a professional and empathetic manner.
  • Log information quickly and accurately, using your excellent communication skills to gather vital details.
  • Work collaboratively with a wide team to provide a seamless service to the public.
  • Participate in ongoing training and development to enhance your skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle high-pressure situations.
  • Emotional resilience and ability to handle sensitive information.
  • Flexibility to work a variety of shifts, including nights, weekends, and bank holidays.

What We Offer:

  • A competitive salary with yearly increments.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment.
  • Access to heavily subsidised gym membership and other benefits.

How to Apply:

Click the 'apply' button below to submit your application. Please ensure you allow time to complete your application fully, as incomplete pages do not save.



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