Contact Resolution Officer
4 weeks ago
About the Role:
We are seeking a skilled and empathetic individual to join our team as a Contact Resolution Officer. As a key member of our Contact Resolution Centre, you will be responsible for handling a high volume of calls and providing exceptional customer service to the public.
Key Responsibilities:
- Respond to emergency and non-emergency calls in a professional and empathetic manner.
- Log information quickly and accurately, using your excellent communication skills to gather vital details.
- Work collaboratively with a wide team to provide a seamless service to the public.
- Participate in ongoing training and development to enhance your skills and knowledge.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Emotional resilience and ability to handle sensitive information.
- Flexibility to work a variety of shifts, including nights, weekends, and bank holidays.
What We Offer:
- A competitive salary with yearly increments.
- 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment.
- Access to heavily subsidised gym membership and other benefits.
How to Apply:
Click the 'apply' button below to submit your application. Please ensure you allow time to complete your application fully, as incomplete pages do not save.
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