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Contact Officer

1 month ago

Exeter, Devon, United Kingdom Dorset Police Full time

About the Role:

We are seeking a skilled and empathetic Contact Officer to join our team at Dorset Police. As a Contact Officer, you will be the first point of contact for our community, providing help and support to individuals in need.

Key Responsibilities:

  • Handle calls professionally with empathy and patience, listening to vital details and asking the right questions to log information quickly and accurately.
  • Work collaboratively with a wide team to provide a high-quality service to the public.
  • Participate in ongoing training and development to enhance your skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Emotional resilience and ability to handle sensitive information.

What We Offer:

  • A competitive salary with yearly increments.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part-time workers).
  • Access to heavily subsidised gym membership and other benefits.

How to Apply:

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