Customer Service Support Officer

4 weeks ago


Exeter, Devon, United Kingdom Adecco Full time

We are seeking a skilled Customer Service Support Officer to provide exceptional service to our client Devon and Cornwall Police. This temporary role offers a competitive hourly rate of £12.


As a Customer Service Support Officer, you will be the first point of contact for all communication methods, including telephone, email, and social media. You will provide efficient, professional, and timely responses to service requests, offering information, advice, and guidance to the public and other agencies.

  1. Manage our client's phonelines, monitor social media chat, and provide a reception service for their team.
  2. Conduct dynamic risk assessments for every contact received and escalate or refer cases to management or emergency services as required.
  3. Draft responses to correspondence in line with agreed guidelines and policy statements.
  4. Liaise with key points of contact in the Police Force to support inquiries related to the PCC.
  5. Provide support to callers who may be emotional, distressed, or vulnerable.
  6. Undertake analysis to support monitoring and performance management of correspondence and customer service.
  7. Strong customer service skills with a focus on problem-solving and decision-making.
Requirements:

GCSEs (grade 9-4/A-C) or equivalent in English and Maths.



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