Customer Liaison Officer
4 weeks ago
About the Role
We are seeking a skilled Customer Liaison Officer to join our team at Mears Group PLC. As a key member of our customer service team, you will be responsible for supporting the resolution of front-line complaints and queries.
Key Responsibilities
- Support the delivery of customer training to operational teams.
- Act as a Mears brand ambassador, promoting our values and services.
- Ensure all related policy, process, and procedures are fully adhered to.
- Provide administrative support across the office team, working closely with colleagues as required.
- Support the delivery of community projects, promoting social value and community engagement.
What We Offer
- 25 days annual leave plus bank holidays.
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community.
- Staff perks with Mears Rewards - discounts on groceries, holidays, eye test vouchers, and more.
- Family friendly policies.
- A van and fuel card for business use.
About Mears Group PLC
Mears Group PLC is a leading provider of repairs and maintenance services across the UK. We partner with local authorities, Arm's Length Management Organisations, and Housing Associations to deliver tailored rapid-response and planned maintenance services.
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