Customer Liaison Officer

4 weeks ago


Exeter, Devon, United Kingdom Mears Group PLC Full time

About the Role

We are seeking a skilled Customer Liaison Officer to join our team at Mears Group PLC. As a key member of our customer service team, you will be responsible for supporting the resolution of front-line complaints and queries.

Key Responsibilities

  • Support the delivery of customer training to operational teams.
  • Act as a Mears brand ambassador, promoting our values and services.
  • Ensure all related policy, process, and procedures are fully adhered to.
  • Provide administrative support across the office team, working closely with colleagues as required.
  • Support the delivery of community projects, promoting social value and community engagement.

What We Offer

  • 25 days annual leave plus bank holidays.
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community.
  • Staff perks with Mears Rewards - discounts on groceries, holidays, eye test vouchers, and more.
  • Family friendly policies.
  • A van and fuel card for business use.

About Mears Group PLC

Mears Group PLC is a leading provider of repairs and maintenance services across the UK. We partner with local authorities, Arm's Length Management Organisations, and Housing Associations to deliver tailored rapid-response and planned maintenance services.



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