Housing Assets Support Officer

4 weeks ago


Exeter, Devon, United Kingdom Positive Employment Full time

Job Summary: We are seeking a skilled Housing Assets Support Officer to provide exceptional customer service and technical support to tenants, leaseholders, and the public.

Key Responsibilities:

  • Manage customer enquiries through various channels in a courteous and responsive manner.
  • Deliver a high-quality Repairs/Planned works appointment booking system to tenants and leaseholders.
  • Establish and maintain effective working relationships with team members, other housing teams, and contractors.
  • Input, update, and maintain accurate and timely records.
  • Carry out clerical duties associated with the receipt, ordering, and processing of housing responsive and planned works.
  • Deliver specified outcomes within agreed timescales.

Requirements:

  • Educated to GCSE level in five subjects, including English and Maths.
  • Experience of delivering high-quality customer service, preferably in a housing setting.
  • Knowledge of property-related issues and awareness of household repair and planned maintenance processes.
  • The ability to understand the links between the Asset Support Officer and other housing teams.

Working Hours and Pay: 37 hours per week, Monday to Friday, 9:00am - 5:00pm. £17.34 per hour.



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