Housing Assets Support Officer
4 weeks ago
Job Summary: We are seeking a skilled Housing Assets Support Officer to provide exceptional customer service and technical support to tenants, leaseholders, and the public.
Key Responsibilities:
- Manage customer enquiries through various channels in a courteous and responsive manner.
- Deliver a high-quality Repairs/Planned works appointment booking system to tenants and leaseholders.
- Establish and maintain effective working relationships with team members, other housing teams, and contractors.
- Input, update, and maintain accurate and timely records.
- Carry out clerical duties associated with the receipt, ordering, and processing of housing responsive and planned works.
- Deliver specified outcomes within agreed timescales.
Requirements:
- Educated to GCSE level in five subjects, including English and Maths.
- Experience of delivering high-quality customer service, preferably in a housing setting.
- Knowledge of property-related issues and awareness of household repair and planned maintenance processes.
- The ability to understand the links between the Asset Support Officer and other housing teams.
Working Hours and Pay: 37 hours per week, Monday to Friday, 9:00am - 5:00pm. £17.34 per hour.
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