Customer Service Representative
4 weeks ago
Job Description
We are seeking a skilled Customer Service Representative to join our team at Thrifty Car and Van Rental. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
About the Role
- Provide dedicated vehicle hire reservation services to Thrifty customers
- Represent Thrifty Car and Van Rental in a professional and courteous manner
- Process data accurately using various systems
- Answer calls and resolve customer requests and queries promptly
What We Offer
- 22 days holiday rising to 27 + bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Friendly and supportive working environment
Requirements
- Excellent communication and empathy skills
- Ability to work as part of a team and independently
- Positive attitude and solution-focused
- Ability to use Microsoft Office and good IT literacy
About Us
Thrifty Car and Van Rental operates over 85 rental locations across the UK, with our head office based in Exeter. We strive to deliver exceptional customer service and foster a work environment where our employees are treated with dignity and respect.
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