Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Officer.
This is a fantastic opportunity to work with a leading organization in the water and waste management industry, delivering innovative and environmentally responsible solutions.
As a Customer Support Officer, you will be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small.
You will be responsible for ensuring high service levels are maintained for our customers, providing exceptional customer service, and resolving queries and problems in a professional and efficient manner.
Key Responsibilities:
- Liaise with customers to ensure high service levels are maintained.
- Deal with requests, queries, and tasks large and small.
- Ensure all admin is dealt with quickly and efficiently, in line with our procedures.
- Deal with phone and email inquiries to arrange services, confirm services are achieved, and confirm billing details are correct and invoices match for payment.
Requirements:
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Previous admin experience would be ideal, but it's not essential.
- GCSE Maths and English (or equivalent).
- Knowledge of the waste management industry would be fantastic, but it's not obligatory.
We offer a competitive salary, benefits package, and opportunities for professional and personal growth.
Join us in creating a better future for all.
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