IT Field Support Specialist

1 week ago


Exeter, Devon, United Kingdom Xerox Corporation Full time
Job Description

Xerox Corporation is seeking a highly skilled IT Field Support Specialist to join our team. As a Field Support Specialist, you will play a critical role in providing exceptional service to our customers, ensuring their IT needs are met in a timely and efficient manner.

  • Job Summary: Provide technical support to external clients in the Exeter area, responding to customer IT support calls in a polite and efficient manner.
  • Key Responsibilities:
    • Diagnose and resolve level 2 incidents and meet response and resolution within predetermined SLA's.
    • Provide onsite and remote desktop and server support.
    • Build rapport with all new and existing clients to develop positive working relationships.
    • Cooperate to promote the development of the service desk team and the success of the company as a whole.
  • Required Skills and Experience:
    • Good understanding of IT infrastructure.
    • Knowledge of desktop, server, printers and storage hardware and their components.
    • Ability to plan, organize and adapt to changing job tasks within own role.


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