Customer Experience Specialist
5 days ago
At Delta Hotels Edinburgh, we pride ourselves on delivering exceptional experiences for our guests. As a Guest Experience Expert, you will be at the forefront of this mission.
We believe that every guest deserves a seamless and memorable experience, from arrival to departure. That's why we're always working hard to eliminate anything that might detract from their stay, while flawlessly delivering the key essentials they need.
As a member of our team, you'll have the opportunity to work with a strong presence in the travel industry, leveraging our expertise to provide warm, wise, and controlled service that allows our guests to focus on what matters most.
We estimate the salary for this role to be around £45,000 per annum, taking into account the requirements of the job and the location.
Some of the key responsibilities of this role include:
- Providing exceptional customer service and ensuring that all guests receive a warm welcome
- Collaborating with colleagues to ensure that all areas of the hotel are running smoothly
- Identifying opportunities to improve the guest experience and implementing changes as needed
In addition to a competitive salary, we offer a range of benefits, including:
- A comprehensive training program to help you develop your skills and knowledge
- Ongoing support and feedback to help you succeed in your role
- The opportunity to work with a dynamic and forward-thinking company that is committed to excellence
Our ideal candidate will be passionate about delivering exceptional customer service, possess excellent communication skills, and have a strong attention to detail. If you're looking for a challenging and rewarding role in a fast-paced environment, we encourage you to apply.
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