Customer Experience Director

3 days ago


Slough, Slough, United Kingdom theo Full time
Automotive Service Excellence
Location: Slough

This challenging opportunity requires a highly skilled Aftersales Manager to lead the delivery of exceptional customer experiences in a thriving dealership setting.

About the Position:
You will be responsible for overseeing the development and implementation of strategies that enhance customer satisfaction and loyalty, focusing on process improvements and employee engagement.

Main Accountabilities:
  1. Develop and maintain effective customer relationships by understanding their needs and preferences.
  2. Lead the service team in achieving high levels of customer satisfaction through efficient operations and clear communication.
  3. Identify and address opportunities for process improvement, ensuring seamless customer journeys.
  4. Manage and allocate resources to meet customer demands, balancing efficiency and effectiveness.
  5. Collaborate with colleagues to deliver marketing campaigns that meet customer needs and stay ahead of competitors.
  6. Maintain accurate records of customer interactions and feedback to inform future strategies.
Your Background:
  1. A proven track record of success in managing Aftersales teams is essential.
  2. Experience in a prestige dealership environment is highly desirable.
  3. Ability to communicate effectively with customers, staff, and external partners is crucial.
  4. A valid driving licence and willingness to travel are necessary for this role.

Salary Range: £40,000 - £70,000, dependent on experience and qualifications.

  • Slough, Slough, United Kingdom Brunocointepas Full time

    Job SummaryBrunocointepas seeks a Global Customer Experience Director to lead our luxury hospitality operations and drive customer satisfaction. This key leadership role requires a seasoned professional with expertise in L&D operations management and a passion for delivering exceptional customer experiences.About the CompanyAt Brunocointepas, we believe in...


  • Slough, Slough, United Kingdom Crew Clothing Full time

    About UsCrew Clothing is a fashion brand that values collaboration, kindness, and creativity. We believe clothes are more than just clothing – they're a way to express yourself and make life's best moments even better.Job Overview:This role involves generating sales by delivering outstanding customer service and maintaining store standards to ensure...


  • Slough, Slough, United Kingdom Fullers Full time

    Delivering Exceptional Service as a Customer Experience AmbassadorWe are seeking an experienced and passionate individual to join our team as a Customer Experience Ambassador, responsible for maintaining the highest standards of service in a traditional pub atmosphere.About UsAt Fuller's, we pride ourselves on creating a warm and welcoming environment for...


  • Slough, Slough, United Kingdom Foot Locker Full time

    About the OpportunityWe are seeking a highly skilled and enthusiastic individual to join our team as a Customer Experience Coordinator. This role is ideal for someone who is passionate about athletic products and has excellent communication skills.Job DescriptionThe Customer Experience Coordinator will be responsible for ensuring high levels of customer...


  • Slough, Slough, United Kingdom KP Snacks Full time

    About the RoleWe are seeking a skilled Partnership Development Manager to create meaningful partnerships with our Customers. This role involves effective leadership of short-term executions, driving business growth through collaboration, and fostering a culture of excellent customer service.Key ResponsibilitiesDevelop and maintain strong relationships with...


  • Slough, Slough, United Kingdom Selecta Full time

    About UsSelecta is a leading provider of unattended self-serve coffee and convenience food services across Europe, with a strong presence in 16 countries and serving 12 million people daily.Job SummaryWe are seeking a skilled Joy Ambassador to join our team and ensure exceptional customer service, providing high-quality machines and maximizing sales across...


  • Slough, Slough, United Kingdom ENGINEERINGUK Full time

    At Tesco Mobile, we're on a mission to deliver exceptional customer experiences that drive business outcomes. As a Customer Experience Campaign Specialist, you'll play a key role in shaping our CRM strategy and executing campaigns that make a real impact.About the RoleThis is a hands-on position that requires a deep understanding of CRM principles,...


  • Slough, Slough, United Kingdom Orange Business Full time

    ‎About the IT Operations Director RoleThe Orange Business IT Operations Director will play a pivotal role in overseeing and optimizing the technology operations we provide to our customers. Their primary responsibility will be to ensure seamless service delivery to our complex customer base.Responsibilities:Service Delivery Management : The IT Operations...

  • Operations Director

    1 month ago


    Slough, Slough, United Kingdom Orange SA Full time

    Service Delivery ManagementWe are looking for an experienced Operations Director to lead our service delivery process and ensure high-quality services are provided to our complex customers. The successful candidate will understand the customer business and how service delivery needs to evolve to deliver value to the customer.Operational Strategy and...


  • Slough, Slough, United Kingdom Hilton London Heathrow Terminal Five Full time

    Leadership That Drives SuccessHilton London Heathrow Terminal Five is a world-renowned hotel brand, synonymous with excellence and hospitality. As a Senior Operations Director, you will be part of a dynamic team that makes history, closes deals, and creates unforgettable experiences.Key Responsibilities:Collaborate with the General Manager, Financial...

  • Kitchen Director

    2 weeks ago


    Slough, Slough, United Kingdom Venture Hotels Full time

    Venture Hotels is a leader in the hospitality industry, known for its commitment to excellence and customer satisfaction. As a Kitchen Director, you will play a key role in driving this success by leading our kitchen team to deliver exceptional dining experiences that exceed our guests' expectations.We are seeking a highly skilled and experienced individual...


  • Slough, Slough, United Kingdom Selecta Full time

    About SelectaWe are a leading provider of unattended self-serve coffee and convenience food in Europe, operating across 16 countries with over 12 million daily customers. In the UK, we deliver a national service to around 3,500 businesses.Our team is seeking a skilled Customer Experience Manager to join us as a Joy Ambassador. As part of our mobile team, you...


  • Slough, Slough, United Kingdom UCB Full time

    We are seeking a seasoned Director of Facilities Operations to oversee the delivery of soft facilities management services across our UK and Ireland property portfolio. This includes our operational base at Slough, Windlesham, and other UCB legacy properties where services to sub-tenants are provided.You will work closely with our Director of Facilities,...


  • Slough, Slough, United Kingdom UCB Full time

    Unlock Your Potential in Facilities ManagementWe are seeking an experienced Director of Soft Services to lead our facilities management team at UCB's Slough campus in Berkshire, United Kingdom.About the RoleAs a key member of our facilities department, you will be responsible for managing the delivery of soft services to our research scientists and corporate...

  • Deputy Store Manager

    1 month ago


    Slough, Slough, United Kingdom Sofology Full time

    Our ExpectationsAs a Deputy Store Manager at Sofology, you will be responsible for coaching and motivating our sales team to deliver an exceptional customer experience. Your leadership skills will be essential in creating a positive and productive work environment, where our sales team feels valued and empowered to provide the best possible service to our...


  • Slough, Slough, United Kingdom Orange Business Services Full time

    Operations Director Role Overview As the IT Operations Director at Orange Business Services, you will be responsible for overseeing the delivery of our complex global communication solutions. Your key objective will be to ensure seamless service delivery to our multinational customers, fostering strong relationships with key stakeholders and...


  • Slough, Slough, United Kingdom Institute of the Motor Industry. limited Full time

    Director of Airport OperationsWe are seeking a highly experienced Airport Operations Director to lead our team in delivering world-class services to the aviation industry.The successful candidate will have a proven track record in senior management within engineering or maintenance environments, particularly in the aerospace or similar sectors.This is a...

  • IT Director

    4 weeks ago


    Slough, Slough, United Kingdom Mars, Incorporated and its Affiliates Full time

    Job Title: IT Director - Pricing EngineAbout the Role:As part of our strategic focus on empowering pet professionals through Omni-channel enablement, we seek an IT Director to lead the design and implementation of standardized capabilities. This role centers around the development of efficient functionalities that ensure the right offer reaches the right...


  • Slough, Slough, United Kingdom Shorterm Group Full time

    Director of Aviation Ground Support EquipmentPermanent - Heathrow£80,000-£90,000 plus car allowance and benefitsAbout: Shorterm Group is seeking a highly skilled Director of Aviation Ground Support Equipment to oversee our UK operations. Position: Director of Aviation Ground Support Equipment Location: London Heathrow AirportThis role involves driving...

  • Financial Director

    1 week ago


    Slough, Slough, United Kingdom FryerMiles Recruitment Full time

    A prestigious academy in Slough is seeking a Financial Director to join their team on a permanent basis. This exciting opportunity will provide a chance to shape the school's financial strategy and contribute to its growth and success.The ideal candidate will be a qualified or part-qualified accountant ACA, ACCA, or CIMA, with experience working within the...