Customer Experience Director
3 days ago
Location: Slough
This challenging opportunity requires a highly skilled Aftersales Manager to lead the delivery of exceptional customer experiences in a thriving dealership setting.
About the Position:
You will be responsible for overseeing the development and implementation of strategies that enhance customer satisfaction and loyalty, focusing on process improvements and employee engagement.
Main Accountabilities:
- Develop and maintain effective customer relationships by understanding their needs and preferences.
- Lead the service team in achieving high levels of customer satisfaction through efficient operations and clear communication.
- Identify and address opportunities for process improvement, ensuring seamless customer journeys.
- Manage and allocate resources to meet customer demands, balancing efficiency and effectiveness.
- Collaborate with colleagues to deliver marketing campaigns that meet customer needs and stay ahead of competitors.
- Maintain accurate records of customer interactions and feedback to inform future strategies.
- A proven track record of success in managing Aftersales teams is essential.
- Experience in a prestige dealership environment is highly desirable.
- Ability to communicate effectively with customers, staff, and external partners is crucial.
- A valid driving licence and willingness to travel are necessary for this role.
Salary Range: £40,000 - £70,000, dependent on experience and qualifications.
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