Dynamic IT Operations Director

7 hours ago

Slough, Slough, United Kingdom Orange Business Full time
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About the IT Operations Director Role

The Orange Business IT Operations Director will play a pivotal role in overseeing and optimizing the technology operations we provide to our customers. Their primary responsibility will be to ensure seamless service delivery to our complex customer base.

Responsibilities:

  • Service Delivery Management : The IT Operations Director will lead and manage the end-to-end service delivery process, ensuring high-quality services are provided to our complex customers.
  • Develop and maintain strong relationships with key stakeholders, understanding their unique requirements and tailoring services accordingly.
  • Understand the customer business and how service delivery needs to evolve to deliver value to the customer.
  • Ensure compliance with contractual obligations.
  • Operational Strategy and Planning : The IT Operations Director will define and execute the strategic vision for IT operations, aligning it with business goals and customer needs.
  • Create and implement operational plans, policies, and procedures to enhance efficiency and effectiveness.
  • Drive innovation and efficiency via automation and deployment of new technologies
  • Promote the development of an DevOps culture within the team to continuously strive for improvement.
  • Infrastructure and Systems Management : The IT Operations Director will oversee the design, deployment, and maintenance of the infrastructure, in line with Orange strategic value propositions.
  • Ensure the comprehensive hand-over to operations is performed for all services in scope to ensure a smooth operational performance.
  • Support the adoption of new products, even if not entirely productised, by promoting an agile approach towards service delivery.
  • Ensure robust security measures are in place to protect customer data and systems.
  • Vendor Management and Procurement : The IT Operations Director will collaborate with Orange sourcing and vendors to negotiate contracts, manage service-level agreements (SLAs), and optimize costs.
  • Support Sourcing in the evaluation and selection of technology solutions that align with customer requirements.
  • Incident and Problem Management : The IT Operations Director will establish incident response protocols, monitor system performance, and resolve critical incidents promptly.
  • Implement proactive measures to prevent recurring issues.
  • Drive continuous improvement in incident and problem management, focusing on reduction of business disruption and improvement of MTTR.
  • Lay the foundations for a paradigm shift from reactive incident management to a predictive/preventative approach, by leveraging on data analysis generated by monitoring systems.
  • Capacity Planning and Scalability : The IT Operations Director will forecast resource requirements based on customer demand and growth projections.
  • Ensure not only the level of effort but also the skills and experience requirements are fully understood by the resource managers.
  • Scale infrastructure and services to accommodate changing needs.
  • Adopt a strong RoI approach towards investment in resources and technology to ensure the profitability of the account is not impacted negatively.
  • Process Improvement and Automation : The IT Operations Director will identify opportunities for process optimization and automation.
  • Adopt a DevOps approach towards the evolution of the service to drive continuous efficiencies.
  • Streamline workflows to enhance operational efficiency.
  • Risk Management and Compliance : The IT Operations Director will mitigate operational risks related to service disruptions, data breaches, and compliance.
  • Ensure adherence to industry standards and regulatory requirements.
  • Team Leadership and Development : The IT Operations Director will lead a team of IT professionals, fostering a collaborative and innovative work environment.
  • Provide mentorship, coaching, and professional development opportunities.

About You

  • Proven track record in overseeing complex IT operations and systems.
  • Deep understanding of ITIL processes
  • Deep understanding of Agile and DevOps methodologies
  • Strong understanding of telecoms and IT infrastructure, cloud services, security, and software platforms, including Infrastructure as a code.
  • Strong understanding of enterprise tooling for ITSM, monitoring and AIOps.
  • Exceptional leadership, communication and decision-making abilities.
  • Familiarity with service provider environments and customer centric service delivery.
  • Strong verbal and written communication skills to effectively convey information, provide guidance, address customer inquiries and concerns and foster positive business relationships.

What Orange Business Offers

  • An opportunity to join a forward-thinking company and work alongside industry experts
  • Competitive salary and commission scheme
  • A supportive and friendly work environment, working alongside industry experts
  • Company events several times per year
  • International workplace
  • Hybrid working environment
  • Flexible working hours
  • Permanent employment contract
  • and much more....

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