Customer Experience Manager

2 weeks ago


Slough, Slough, United Kingdom Sunbelt Rentals Careers Full time

We are seeking an experienced Customer Experience Manager to join our team at Sunbelt Rentals Careers. This role involves managing customer interactions across various platforms and fostering long-term relationships with our clients.

Key Responsibilities:
  • Offer exceptional customer service through multiple channels, including phone, email, and online inquiries.
  • Oversee customer orders from initiation to completion, ensuring seamless experiences.
  • Build strong connections with regular customers and explore sales growth potential.
Required Qualifications:
  • Demonstrated history of success in customer service or administration positions.
  • Prior experience in the hire or construction industry would be advantageous.
  • Outstanding communication and negotiation skills, with ability to engage both internal and external customers.
Compensation and Benefits:
  • A salary of approximately £30,000 - £37,000 per year, contingent upon location and expertise.
  • A dynamic work environment that emphasizes teamwork, self-improvement, and work-life balance.
  • Regular training and development opportunities to enhance your skills and career advancement.

Sunbelt Rentals Careers prioritizes its employees' wellbeing, providing a comprehensive benefits package that includes mental health initiatives, first aid training, and access to confidential employee support resources.



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