Customer Experience Leader
1 week ago
As Customer Experience Leader, you will play a key role in shaping the customer experience across our retail operations. You will be responsible for designing and implementing initiatives that drive customer loyalty and satisfaction, while also ensuring the highest standards of customer service.
Key responsibilities include:
- Developing and executing customer experience strategies
- Leading cross-functional teams to deliver customer experience projects
- Maintaining strong relationships with customers and stakeholders
The ideal candidate will have a deep understanding of customer needs and preferences, with excellent communication and project management skills. We offer a competitive salary of £30,000 - £35,000 per annum, plus benefits including 25% discount on all original products sold by SATCoL, wellbeing commitment, and life assurance of 3 x normal salary.
About us:
At Salvation Army Trading Company, we believe in empowering people to make a positive difference in their communities. Our company culture is built on values of compassion, accountability, respect, and equality, with a core purpose of enabling mission and providing resources to help the work of The Salvation Army.
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