Customer Support Specialist
5 days ago
We are seeking a highly skilled and customer-focused individual to join our Customer Contact Centre team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, responding to their queries and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and in-person
- Provide accurate and timely information to customers regarding their travel options and services
- Resolve customer complaints and issues in a fair and professional manner
- Work collaboratively with other teams to resolve complex customer issues
- Meet and exceed customer service standards and targets
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible working arrangements to suit your needs
- A comprehensive training program to ensure your success in the role
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work collaboratively as part of a team
- High school diploma or equivalent required; post-secondary education an asset
What's Next?
If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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