Customer Support Specialist

4 weeks ago


Manchester, United Kingdom Mktg House Ltd Full time

Become a Key Member of Our Customer Support Team

Mktg House Ltd is seeking a committed Customer Support Specialist to join our vibrant team. The successful candidate will play a crucial role in assisting clients with their inquiries, resolving challenges, and providing comprehensive information about our diverse range of products and services. This role demands excellent communication abilities, a positive attitude, and the capacity to excel in a fast-paced customer service environment.

Key Responsibilities:

  • Manage incoming calls and respond to customer inquiries efficiently and courteously.
  • Address customer issues effectively and provide precise information regarding our offerings.
  • Ensure customer satisfaction by consistently delivering high-quality service.
  • Maintain and update customer records while performing necessary data entry tasks.
  • Work collaboratively with team members and various departments to resolve complex issues.
  • Achieve or exceed established performance metrics and quality standards.

Qualifications:

  • Previous experience in customer service or call center roles.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Ability to handle multiple tasks and manage time effectively.
  • Proficient in computer software and data entry.
  • Professional demeanor with a strong commitment to outstanding customer service.


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