Customer Support Specialist

3 months ago

Manchester, United Kingdom Nationwide Fleet Installations Ltd Full time

**Join Our Team - Customer Support Specialist for Nationwide Fleet Installations in Eccles**

**Role - Customer Support Specialist**

**Salary - £22,575**

**Location - Eccles, Manchester, M30 0SN**

**The Role**:
Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Fleet Installations may have the ideal role for you.

Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering installation and support services to some of the UK’s largest fleets of vehicles in partnership with some of the best Telematics and Vehicle Safety Equipment suppliers in the world.

Are you organised, detail-oriented, and skilled in communication? As a Customer Support Specialist at Nationwide Fleet Installations in Eccles, you will play a crucial role in optimising our engineering team's schedules. Your primary responsibility will be coordinating and organising engineer diaries to ensure efficient fleet installations.

**Key Reponsibilities**:

- Problem Solving: Proactively address scheduling conflicts and challenges to minimize disruptions and optimize productivity.
- Documentation: Maintain accurate and up-to-date records of schedules, appointments, and any changes to ensure smooth operations.
- Administering job changes via our systems and ensuring that jobs are closed down in a timely manner and contain any pre-agreed job specific information.
- Updating customer details on internal databases.
- Reporting on a daily and weekly basis to customers and management.
- Multi-tasking and prioritising conflicting deadlines and workloads.
- Maintaining SLA's (Service Level Agreements).
- Ensuring all set processes and procedures are followed and adhered to.
- Dealing with all associated administration.

**Key Skills & Attributes**:

- Organisational Skills: Exceptional ability to organise and manage schedules effectively.
- Communication Skills: Strong verbal and written communication skills for effective coordination.
- Adaptability: Ability to handle changing schedules and priorities with ease.
- Problem Solving: Proactive approach to identify and resolve scheduling conflicts.
- Team Player: Collaborative mindset to work seamlessly with engineers and other teams.
- Previous experience working in a demanding and professional customer service environment.
- Previous scheduling experience ideally required (Not necessary)
- The ability to quickly learn, understand and perform a variety of new tasks.
- Effective communication skills are essential.
- Good working knowledge of MS Office suite including Outlook, Word & Excel.
- The ability to multi-task and prioritise conflicting deadlines and workloads.
- Be able to work well under pressure whilst maintaining utmost professionalism.
- Show attention to detail, following set procedures and processes.
- Must have strong administration skills.

**Why Join Us**:

- Established Reputation: Be part of a company with a solid reputation in the fleet installation industry since 1995.
- Cutting-Edge Technology: Contribute to the installation of the latest camera, GPS, and safety equipment in fleets.
- Dynamic Team: Join a team of dedicated professionals passionate about innovative fleet solutions.

**Nationwide Benefits**:

- Working hours - Mon
- Fri - 9:00am to 5:30pm.
- Half hour early finish on Fridays.
- 45-minute lunch break.
- Workplace pension scheme.
- Referral program
- 28 days holiday (including bank holidays).
- Free beers on a Friday afternoon
- Birthday day off
- Easy transport links (Patricroft train station 2 min walk)
- Free onsite Parking.
- Fully fitted kitchen / canteen area.
- No weekends or bank holidays.

**How to Apply**:
Join Nationwide Fleet Installations in Eccles and be a driving force in revolutionising fleet management

**Job Types**: Full-time, Permanent

**Salary**: £22,575.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Referral programme
- Transport links

Schedule:

- Monday to Friday
- No weekends

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Specialist Support Worker

    4 months ago

    Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...

  • Academic Support Professional

    3 weeks ago

    Manchester, United Kingdom Specialist Academic Support Full time

    Job Title: Specialist Skills TrainerJob Type: Part-time, FreelanceLocation: Hybrid (Remote)Pay: £32 per hourWe are seeking a highly skilled and experienced Study Skills Specialist to join our team at Specialist Academic Support. As a Study Skills Specialist, you will work with students who have a Specific Learning Difference (SpLD) or Autism Spectrum...

  • Study Skills Specialist

    3 weeks ago

    Manchester, United Kingdom Specialist Academic Support Full time

    Job Title: Specialist Skills TrainerJob Type: Part-time, FreelanceLocation: Hybrid (Remote)Pay: £32 per hourWe are seeking a highly skilled and experienced Study Skills Specialist to join our team at Specialist Academic Support. As a Study Skills Specialist, you will work with students who have a Specific Learning Difference (SpLD) or Autism Spectrum...

  • Customer Support Specialist

    4 months ago

    Manchester, United Kingdom Applause IT Full time

    **Customer Support Specialist** **£25,000 - £30,000** **Remote** Applause IT are seeking a dedicated and proactive Customer Support Specialist to join a global SaaS provider. This is an opportunity to work for an expanding company, who operate in multiple countries, from the United Kingdom to Australia. Your responsibilities as Customer Support...

  • Customer Support Specialist

    2 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support SpecialistAre you a customer support expert looking for a new challenge? We have an exciting opportunity for a Customer Support Specialist to join our team at Harrington Starr.This role is perfect for someone with experience in customer support, particularly in the financial services sector. You will be responsible for defining and...

  • Customer Support Specialist

    2 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support SpecialistAre you a customer support expert looking for a new challenge? We have an exciting opportunity for a Customer Support Specialist to join our team at Harrington Starr.This role is perfect for someone with experience in customer support, particularly in the financial services sector. You will be responsible for defining and...

  • Helpdesk Support Specialist

    3 weeks ago

    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled and motivated Helpdesk Support Specialist to join our team at Hays Specialist Recruitment Limited. As a Helpdesk Support Specialist, you will be responsible for providing a friendly, fast, and efficient service in the fulfilment of IT requests.Key ResponsibilitiesProvide a high level of customer service, ensuring...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    6 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    6 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    6 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    6 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support Specialist Job Description **About the Role** We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences. **Key Responsibilities** *...

  • Customer Support Specialist

    2 days ago

    Manchester, United Kingdom Harrington Starr Full time £30,000

    Customer Support SpecialistAre you a customer support expert looking for a new challenge? We have an exciting opportunity for a Customer Support Specialist to join our team at Harrington Starr.This role is perfect for someone with experience in customer support, particularly in the financial services sector. You will be responsible for defining and...