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Customer Support Specialist

2 months ago

Manchester, United Kingdom Harrington Starr Full time £30,000

Customer Support Specialist Job Description

**About the Role**

We are seeking a highly skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a critical role in defining and implementing processes to deliver exceptional customer experiences.

**Key Responsibilities**

* Develop and implement customer support strategies and processes to ensure timely and effective resolution of customer queries
* Collaborate with cross-functional teams to identify and prioritize customer support needs
* Utilize Hubspot and Chatbot technology to streamline customer support processes and improve efficiency
* Design and implement Service Level Agreements (SLAs) to ensure high-quality customer support

**Requirements**

* Proven experience in customer support, with a focus on financial services
* Strong technical skills, including Hubspot and Chatbot technology
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

**What We Offer**

* Competitive salary and bonus structure
* Comprehensive benefits package
* Opportunity to work with a leading fintech company and contribute to the growth and development of our customer support function

**How to Apply**

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application.