Customer Support Specialist

2 weeks ago


Manchester, United Kingdom Mercy Corps Full time

About the Role

We are seeking a skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong understanding of software and IT systems, as well as excellent communication and problem-solving skills.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide product support and training to customers, as needed.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Stay up-to-date with product knowledge and technical advancements to provide expert support.

Requirements

  • 3-5 years of experience in a technical support role.
  • Strong understanding of software and IT systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and technical skills.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading software company.


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