Customer Support Specialist

2 weeks ago


Manchester, United Kingdom Mercy Corps Full time

About the Role

We are seeking a skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong passion for working with customers and a keen eye for detail.

Key Responsibilities

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide product support and training to customers, ensuring they have the necessary knowledge to use our software effectively.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Document and maintain accurate records of customer interactions and technical issues.
  • Stay up-to-date with product knowledge and technical advancements to provide the best possible support to customers.

Requirements

  • 3-5 years of experience in a technical support role, preferably in a software or IT environment.
  • Strong technical skills and knowledge of software applications, hardware, and networking.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong problem-solving skills and attention to detail.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

About Us

OneStream is a leading provider of software solutions for finance and operations teams. We are committed to delivering exceptional customer service and support, and we are seeking a skilled Customer Support Specialist to join our team.



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