Customer Support Specialist

2 days ago


Manchester, United Kingdom Lloyds Banking Group Full time

About this Opportunity

We're looking for a caring and empathetic individual to join our contact centre team. As a Customer Support Specialist, you'll be the go-to person for customers who need support during difficult times.

You'll work closely with colleagues to deliver excellent customer service, ensuring that every interaction is personalized and tailored to each customer's needs.

Our ideal candidate has strong communication skills, a patient nature, and the ability to build rapport with people from all walks of life.

As a valued member of our team, you'll receive comprehensive training on our systems, products, and processes, as well as ongoing support to help you grow and develop in your role.

At Lloyds Banking Group, we're committed to creating an inclusive workplace where everyone feels valued and supported.

We believe that our customers are at the heart of everything we do, and we're dedicated to making a positive impact on their lives.

As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal.

About Working for Us

We're a values-led organization that prioritizes diversity, inclusion, and belonging.

We're committed to building a workforce that reflects the diversity of our customers and communities, and we welcome applications from under-represented groups.

We offer a wide range of benefits, including a generous pension contribution, annual performance-related bonus, and share schemes.

We also provide a supportive working environment, with flexible working arrangements and opportunities for growth and development.

About Our Westminster House Site

Our city centre location in Manchester offers a unique blend of modern amenities and historic charm.

The site features secure cycle storage, on-site coffee shops, collaboration spaces, and outdoor seating areas.

We're easily accessible by public transport, with excellent travel links to surrounding cities and towns.

What You'll Need

To succeed in this role, you'll need strong empathy and listening skills, as well as the ability to communicate complex information in a clear and concise manner.

You'll also need sound judgement, decision-making, and attention to detail, as well as the ability to build rapport with people from all walks of life.

Salary: £24,539 per annum



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