Customer Support Specialist

5 months ago

Manchester, United Kingdom Kroo Full time

**Description**:
**What We’re All About at Kroo**

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.

Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

As a Customer Support Specialist, you'll be the first point of contact for our customers and you’ll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo

We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.

**Here's what you will be doing**:

- Be the first port of call for customer complaints and concerns to make sure that they're treated fairly
- Show proactiveness and ownership skills to solve customer problems
- Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better
- Identify customers who might be vulnerable and ensure we support them when needed
- Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends
- Understand, prioritise and escalate customers' feedback and feature requests to the product team
- Support other members in the Operations team by being a point of contact and mentoring new joiners

**Requirements**:
**We’re looking for someone who:
- Has front line or back office banking experience
- Has experience in customer service in the financial services industry
- Is interested in how technology can improve people's lives
- Enjoys the startup environment
- Is customer focused
- Has a high level of organisation
- Has excellent written and verbal communication skills
- Has a high level of empathy and the ability to connect with other people

**Benefits**:
**What we offer**:
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
- Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
- Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
- Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development.
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
- Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Holborn, Central London, which includes a full gym.
- Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
- Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
- Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
- Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
- You get full healthcare for you and your nuclear family via Vitality.

**About Our Process**:
We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

- People screen and quiz interview - 45 mins
- Technical interview challenge with the hiring manager - 45 mins
- Head o

  • Specialist Support Worker

    5 months ago

    Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...

  • Customer Support Specialist

    1 month ago

    Manchester, United Kingdom Pioneering People Full time

    CUSTOMER SUPPORT SPECIALIST / MANCHESTER / COMPETITIVE PAY + GREAT BENEFITSAre you passionate about delivering an exceptional customer experience? Ready for an exciting new challenge? If so, we have the perfect Customer Support Specialist role for you. Highly competitive rates of pay, extensive benefits and fantastic support from Senior Management. We are a...

  • Customer Support Specialist

    1 month ago

    Manchester, United Kingdom Pioneering People Full time

    CUSTOMER SUPPORT SPECIALIST / MANCHESTER / COMPETITIVE PAY + GREAT BENEFITSAre you passionate about delivering an exceptional customer experience? Ready for an exciting new challenge? If so, we have the perfect Customer Support Specialist role for you. Highly competitive rates of pay, extensive benefits and fantastic support from Senior Management. We are a...

  • Customer Support Administrator

    3 weeks ago

    Manchester, United Kingdom Hays Business Support Full time

    Your new company This well-established and successful organisation is seeking some temporary administrators to support an ongoing project. Your new role You will be responsible for inputting customer data onto the internal database, updating customer records, contacting customers to update their details and chasing for any missing information. You will also...

  • Customer Support Specialist

    5 months ago

    Manchester, United Kingdom Applause IT Full time

    **Customer Support Specialist** **£25,000 - £30,000** **Remote** Applause IT are seeking a dedicated and proactive Customer Support Specialist to join a global SaaS provider. This is an opportunity to work for an expanding company, who operate in multiple countries, from the United Kingdom to Australia. Your responsibilities as Customer Support...

  • Customer Support Specialist

    3 weeks ago

    Manchester, United Kingdom Pioneering People Full time

    Customer Support SpecialistPioneering People is seeking a highly motivated and customer-focused Customer Support Specialist to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Maximize sales of all company services into existing...

  • Customer Support Specialist

    3 weeks ago

    Manchester, United Kingdom Mercy Corps Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve customer issues in a timely and professional manner, ensuring that our clients are satisfied with...

  • Customer Support Specialist

    3 weeks ago

    Manchester, United Kingdom Mercy Corps Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong passion for working with customers and a keen eye for detail.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Support Specialist

    3 weeks ago

    Manchester, United Kingdom Harrington Starr Full time

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Harrington Starr. As a key member of our customer support function, you will play a crucial role in defining and implementing processes to deliver exceptional customer experiences.Key responsibilities include:Developing and maintaining customer support strategies and...

  • Customer Support Specialist

    6 days ago

    Manchester, United Kingdom Pearson Full time

    About PearsonPearson is a leading learning company that delivers high-quality digital content and learning experiences. We help people build their skills and grow with the world around them.The TeamOur Customer Services team in Manchester is a friendly, hardworking, and customer-focused team of 80 colleagues. We support Schools and Colleges in the UK and...

  • Customer Support Specialist

    2 days ago

    Manchester, United Kingdom Lloyds Banking Group Full time

    About this OpportunityWe're looking for a caring and empathetic individual to join our contact centre team. As a Customer Support Specialist, you'll be the go-to person for customers who need support during difficult times.You'll work closely with colleagues to deliver excellent customer service, ensuring that every interaction is personalized and tailored...

  • Academic Support Specialist

    3 weeks ago

    Manchester, United Kingdom Meridian Business Support Full time

    Job Role: Academic Support SpecialistMeridian Business Support is working with an educational establishment that provides full-time education for pupils who are permanently excluded, at risk of permanent exclusion, or are otherwise unable to access a mainstream curriculum. The school aims to match provision closely to the needs of individual children and...

  • Customer Support Specialist

    5 months ago

    Manchester, United Kingdom Nationwide Fleet Installations Ltd Full time

    **Join Our Team - Customer Support Specialist for Nationwide Fleet Installations in Eccles!** **Role - Customer Support Specialist** **Salary - £22,575** **Location - Eccles, Manchester, M30 0SN** **The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly...

  • Customer Support Specialist

    3 weeks ago

    Manchester, United Kingdom Mercy Corps Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving customer issues in a timely and professional manner, ensuring that our...

  • Customer Support Specialist

    2 weeks ago

    Manchester, United Kingdom Mercy Corps Full time

    About the RoleWe are seeking a skilled Customer Support Specialist to join our team. This individual will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong understanding of software and IT systems, as well as excellent communication and problem-solving skills.Key...

  • Customer Support Specialist

    5 months ago

    Manchester, United Kingdom Mandeville Recruitment Group Full time

    **Overview**: My client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving ‘regulated’ sectors. They specialise in diverse sectors, with a focus on Local Authority and SME customers. The Role: To support new and existing clients and learners with queries...

  • Customer Support Specialist

    5 months ago

    Manchester, United Kingdom Second Spectrum Full time

    **Customer Support Specialist**: at Second Spectrum Manchester, England, United Kingdom **Second Spectrum** **is a Sports Emmy-winning data & tech company** that is building _the next way of seeing sports_ - by capturing and producing the highest quality data and innovative content for many of the world’s largest leagues and media partners, such as the...

  • Learning Support Specialist

    2 weeks ago

    Manchester, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking a qualified Learning Support Specialist to provide tailored study skills support to students with specific learning difficulties (SpLDs) at universities and colleges in Manchester.This hybrid role involves delivering both in-person and online sessions, requiring flexibility to accommodate student preferences.As a Learning...

  • Administrative Support Specialist

    3 weeks ago

    Manchester, United Kingdom MIDAS Specialist Recruitment Full time

    Job Title: Administrative Support SpecialistJob Type: Full-time & PermanentLocation: Manchester City CentreSalary: £25,000 per annumThis role is being advertised by MIDAS Specialist Recruitment Ltd who operate as a Recruitment Agency.About the role:We are seeking a highly organised Administrative Support Specialist to assist in the smooth operation of the...

  • Customer Support Specialist

    5 months ago

    Manchester, United Kingdom Kroo Full time

    **What We’re All About at Kroo** Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and...