Current jobs related to Helpdesk Support Specialist - Manchester - Hays Specialist Recruitment Limited

  • Helpdesk Specialist

    5 months ago

    Manchester, United Kingdom e2open Full time

    **HELPDESK SPECIALIST** **POSITION OVERVIEW** The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure. This position interacts directly with all IT functional areas (e.g., Helpdesk/Desktop Support, Security and Compliance). The Helpdesk Specialist must excel at...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor Job DescriptionWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor Job DescriptionWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor RoleWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver outstanding...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor RoleWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver outstanding...

  • Helpdesk Administrator

    5 months ago

    Manchester, United Kingdom Sure Maintenance Full time

    Sure Maintenance Ltd, part of the Sureserve Group, is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit conscientious and enthusiastic Helpdesk Administrators to join their existing team looking after their social housing clients. You will be required to provide outstanding contract support...

  • Property & Facilities Helpdesk Specialist

    2 months ago

    Manchester, United Kingdom The Ardonagh Group Full time

    About the RoleWe are seeking a highly skilled and motivated Property & Facilities Helpdesk Specialist to join our Operations team at The Ardonagh Group. As a key member of our team, you will play a vital role in providing exceptional support to our customers and stakeholders.Key ResponsibilitiesCustomer Service: Respond promptly and professionally to...

  • Property & Facilities Helpdesk Specialist

    2 months ago

    Manchester, United Kingdom The Ardonagh Group Full time

    About the RoleWe are seeking a highly skilled and motivated Property & Facilities Helpdesk Specialist to join our Operations team at The Ardonagh Group. As a key member of our team, you will play a vital role in providing exceptional support to our customers and stakeholders.Key ResponsibilitiesCustomer Service: Respond promptly and professionally to...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    {"title":"Temporary Helpdesk Advisor (Administrator)","location":"Facilities Management (with Work From Home on Fridays)","hourlyRate":"\u00a312.24","hours":"Monday to Friday, 8am - 5pm","keyResponsibilities":["Manage multiple inboxes and respond promptly to customer enquiries via email and phone.","Handle a high volume of emails and calls, ensuring...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    {"title":"Temporary Helpdesk Advisor (Administrator)","location":"Facilities Management (with Work From Home on Fridays)","hourlyRate":"\u00a312.24","hours":"Monday to Friday, 8am - 5pm","keyResponsibilities":["Manage multiple inboxes and respond promptly to customer enquiries via email and phone.","Handle a high volume of emails and calls, ensuring...

  • Helpdesk Supervisor

    2 months ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job Description**Job Title:** Helpdesk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and Manage Helpdesk...

  • Helpdesk Supervisor

    2 months ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job Description**Job Title:** Helpdesk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and Manage Helpdesk...

  • Helpdesk Support

    5 months ago

    Manchester, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Helpdesk Support** £23-26,000 Central Manchester location We are looking for someone with: - Experience of diagnosing faults over the phone for clients experiencing problems linked to their telephone or connectivity areas. - Confident and clear communication skills - A keenness to problem solve - Happy to liaise with and/or pass over to more...

  • Helpdesk Supervisor

    2 months ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor OpportunityWe are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and manage reactive and help desk call outs.Review...

  • Helpdesk Supervisor

    2 months ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor OpportunityWe are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and manage reactive and help desk call outs.Review...

  • Helpdesk Supervisor

    1 month ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working day...

  • Helpdesk Supervisor

    1 month ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working day...

  • Helpdesk Administrator

    5 months ago

    Manchester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Helpdesk Administrator £11.75 - 12.40 per hour Monday to Friday working hours Temporary Manchester One of the leading organisations within their market are on the lookout for helpdesk/schedulers to join the growing team. Job duties: - Process all job requests promptly and accurately, ensuring all job’s are completed to a high level-...

  • Helpdesk Supervisor

    4 months ago

    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Manchester City Centre - Up to £36k per annum  CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded...

  • Facilities Helpdesk Specialist

    1 month ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job DescriptionRole OverviewThe Ardonagh Group is seeking a highly skilled and experienced Helpdesk Advisor to join our Operations team in Central Manchester. As a key member of our Property & Facilities team, you will play a crucial role in providing exceptional customer service, ensuring timely completion of maintenance tasks, and collaborating with our...

Helpdesk Support Specialist

2 months ago

Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

Hays Specialist Recruitment Limited is seeking a highly motivated and experienced Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing a friendly, fast, and efficient service in the fulfilment of IT requests.

Key Responsibilities

  • Building and maintaining relationships with other teams within the support organisation.
  • Maintaining high levels of personal/team productivity by actioning and resolving customer requests in accordance with defined Service Level Agreements.
  • Achieving high levels of accuracy in updating call/request details on Help Desk tools in accordance with team processes and procedures.
  • Adhering to escalation procedures, promptly allocating unresolved calls as appropriate.
  • Recognising and escalating request trends to Team Leader to enable prompt escalation to Incident Management as appropriate.
  • Pro-actively highlighting gaps in processes, knowledge, and tools to Team Leader.
  • Providing high levels of customer service, providing a consistently friendly, helpful, and efficient service, so that customer satisfaction rates are maintained.

Requirements

  • Highly self-motivated, with the ability to concentrate on complex customer requests for significant periods of time.
  • Previous knowledge and experience of working with Active Directory and Exchange.
  • Excellent written and verbal communication skills with attention to detail.
  • Strong customer focus with the ability to build rapport, engender customer confidence, and increase customer satisfaction.
  • Strong sense of personal responsibility and achievement with awareness of how personal performance influences team spirit and service level attainment.
  • Excellent keyboard and accuracy skills.
  • Ability to work under pressure at times, both individually and as part of a team.
  • Previous experience of software deployment tools.
  • Knowledge of folder structures and security permissions inheritance.
  • Awareness and application of security policies in relation to the Helpdesk activities.
  • Aptitude for logical problem solving.

What You'll Get in Return

This is a 6-month contract opportunity with a competitive daily rate of £175. The role is hybrid, with 1 day per week on-site in Manchester.