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Investigation Support Specialist

2 months ago

Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented individual to support their Investigations team. As an Investigation Support Specialist, you will play a crucial role in maintaining accurate records, communicating with internal and external parties, and ensuring the smooth operation of the team.

Key Responsibilities

  • Record Management: Update and create computer records, ensuring accuracy and completeness.
  • Communication: Respond to phone queries from internal and external parties, handling inquiries at the first point of contact where possible.
  • Correspondence: Open and log incoming correspondence, and send out written correspondence to professional bodies and the public.
  • Document Preparation: Prepare letters to a professional standard, ensuring attention to detail and adherence to company policies.

Requirements

  • Excellent Communication Skills: Possess excellent written communication skills, with experience in producing letters and preparing documents.
  • Confidentiality and Data Protection: Have experience managing confidential files and adhering to data protection regulations.
  • Organizational Skills: Demonstrate the ability to accurately input large volumes of data efficiently and prioritize tasks in a fast-paced environment.
  • Relationship Building: Build strong relationships with colleagues and customers, adapting communication styles to suit different levels of interaction.
  • Professionalism: Communicate professionally in difficult or sensitive situations, maintaining a high level of professionalism at all times.

What We Offer

  • Temporary Role: A temporary role starting immediately, with the possibility of extension.
  • Hybrid Working: A hybrid working arrangement, with the opportunity to work from home and in the office.
  • Competitive Pay: A competitive hourly rate, plus holiday pay.
  • Inclusive Employer: A commitment to creating an inclusive and diverse work environment.