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Customer Support Specialist

3 months ago

Manchester, United Kingdom Bright Bridge Group Full time

Position Overview: As a Customer Support Specialist at Bright Bridge Group, you will be responsible for managing incoming customer communications, addressing inquiries, resolving challenges, and delivering information regarding our offerings. Your primary objective will be to ensure a satisfactory experience for every customer and contribute positively to the overall effectiveness of our support team.

Core Responsibilities:
  • Respond to incoming customer communications in a timely and professional manner
  • Deliver precise information about our offerings and services
  • Effectively manage and resolve customer inquiries, complaints, and challenges
  • Record customer interactions and maintain accurate documentation in the system
  • Adhere to company policies and procedures to guarantee high-quality support
  • Collaborate with team members to improve customer satisfaction
  • Achieve or surpass performance metrics and service level expectations
  • Engage in continuous training and development to remain informed about products, services, and industry best practices
Required Qualifications:
  • Prior experience in customer support or a call center environment is advantageous
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving skills with attention to detail
  • Proficient in utilizing computers and customer support software
  • Capable of managing challenging customer interactions with composure and professionalism
  • Able to work efficiently both independently and collaboratively within a team