Logistics Coordinator

3 weeks ago


Newmarket, Suffolk, United Kingdom Sureserve Group Full time

About Sureserve Group

Sureserve Group Limited is a leading provider of smart metering solutions in the UK, working closely with numerous energy suppliers. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the Role

As a key member of our team, you will be responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Key Responsibilities

  • Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs.
  • Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
  • Track the status and location of Engineers, to ensure timely arrivals and departures.
  • Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
  • Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
  • Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

What We Offer

As a valued member of our team, you will receive a competitive salary of £25,366, plus a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs. You will also enjoy a range of benefits, including an employer-contributed pension scheme, employee assistance programme, 29 days annual leave, and access to flexible benefits scheme.

The Ideal Candidate

We are looking for a highly organized and communicative individual with a high school diploma or equivalent. Previous experience in dispatching, logistics, or a similar role is preferred. You should possess excellent communication and interpersonal skills, strong organizational and multitasking abilities, and the ability to remain calm and efficient under pressure.


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