Equipment Rental Coordinator
3 days ago
About the Role:
We are looking for an experienced Hire Controller to join our client's team in a full-time, permanent position. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth operation of our plant and tool hire services.
Key Responsibilities:
- Providing excellent customer service and building strong relationships with repeat customers.
- Coordinating the hiring and returning of equipment to meet customer needs.
- Organizing transport for equipment and managing logistics to ensure timely delivery.
- Processing contracts and other paperwork using our IT system to maintain accurate records.
- Utilizing organizational skills to prioritize tasks and manage multiple responsibilities.
- Providing administrative support to the team, including filing and data entry.
- Responding to customer queries and resolving issues promptly and professionally.
Requirements:
- Previous experience in a Hire Controller or similar role, preferably within a plant and tool hire environment.
- Excellent communication and interpersonal skills, with a strong telephone manner.
- A commitment to delivering exceptional customer service and meeting customer expectations.
- Ability to work independently and as part of a team, with a flexible approach to work.
- Basic IT literacy and ability to use software applications, including Microsoft Office.
- Full UK driving licence and willingness to travel (if required).
- Opportunity to progress within the company and take on new challenges.
What We Offer:
- A competitive salary range of £25,000 - £35,000 per annum, dependent on experience and qualifications.
- A bonus scheme to recognize individual and team contributions.
- A pension scheme to support long-term financial planning.
- A full-time permanent position with opportunities for career progression.
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