Scheduler / Dispatcher

2 weeks ago

newmarket, United Kingdom Sureserve Group Full time

About Providor:

Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.

As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the role:

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Key Responsibilities:

  • Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs.
  • Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
  • Track the status and location of Engineers, to ensure timely arrivals and departures.
  • Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
  • Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
  • Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

Salary £25,366

Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs

Benefits

  • Employer contributed pension scheme
  • Employee Assistance Programme with 24 hours telephone and online access,
  • 29 days annual leave (Inc. statutory bank holidays)
  • Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
  • Life assurance
  • Breakfast Club
  • Social Events

The Individual:

  • High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
  • Previous experience in dispatching, logistics, or a similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Ability to remain calm and efficient under pressure.
  • Problem-solving skills and the ability to make quick decisions.

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