Planning Lead, Flexible
1 month ago
Full time - 40 hours (unsociable hours) Monday - Saturday About Providor:
Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.
As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale.
Oversee the dispatching of Engineers/Partners , ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements.
Track and analyse key performance indicators (KPIs) related to dispatch activities, identifying areas for improvement and implementing strategies to enhance operational efficiency.
Ensure accurate documentation of dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
Provide training and development opportunities for dispatch employees to enhance their skills and knowledge, ensuring they are equipped to perform their duties effectively.
Plus, a discretionary bonus of up to £1,440.Employer contributed pension scheme
~ Employee Assistance Programme with 24 hours telephone and online access,
~29 days annual leave (Inc. statutory bank holidays)
~ Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
~ Life assurance
~ Social Events
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Analytical skills to assess performance metrics and implement improvements.
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