Dispatch Team Leader

1 week ago

Newmarket Suffolk, United Kingdom Sureserve Group Full time €27,040

Full time - 40 hours (unsociable hours) Monday - Saturday

About Providor:

Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.

As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the role:

Responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers/Partners. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with Engineers clients, and other stakeholders.

Key Responsibilities:

  • Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale.
  • Oversee the dispatching of Engineers/Partners , ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements.
  • Facilitate clear and effective communication between dispatchers, Engineers clients, and other departments to ensure seamless coordination and address any issues promptly.
  • Track and analyse key performance indicators (KPIs) related to dispatch activities, identifying areas for improvement and implementing strategies to enhance operational efficiency.
  • Address and resolve operational challenges, including emergencies, delays, by coordinating with relevant personnel and deploying appropriate resources.
  • Ensure accurate documentation of dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
  • Provide training and development opportunities for dispatch employees to enhance their skills and knowledge, ensuring they are equipped to perform their duties effectively.

Salary £27,040

Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs

Benefits

  • Employer contributed pension scheme
  • Employee Assistance Programme with 24 hours telephone and online access,
  • 29 days annual leave (Inc. statutory bank holidays)
  • Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
  • Life assurance
  • Breakfast Club
  • Social Events

The Individual:

  • Minimum of 3-5 years of experience in dispatching, logistics, or a similar role, with at least 1-2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Proficiency in using dispatch software, GPS systems, and other relevant technology.
  • Analytical skills to assess performance metrics and implement improvements.
  • Knowledge of transportation regulations and safety standards.

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