Logistics Coordinator
4 weeks ago
About Sureserve Group:
Sureserve Group Limited is a leading provider of smart metering solutions in the UK. Our subsidiary, Providor Ltd, specializes in installing domestic smart meters, working directly with numerous energy suppliers.
Job Purpose:
As a key member of our team, you will be responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service delivery.
Key Responsibilities:
- Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs.
- Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
- Track the status and location of Engineers to ensure timely arrivals and departures.
- Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
- Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
- Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.
What We Offer:
Salary £25,366
Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of targets.
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