Front Office Team Member

4 weeks ago


Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

Job Title: Front Office Night Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Front Office Night Team Member to join our team at AccorHotel. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience during their stay.

Key Responsibilities:

  • Extend a warm welcome to our guests, ensuring their stay is comfortable and enjoyable.
  • Assist in the general running of the hotel at night, supporting other departments to set up for the next day.
  • Undertake night audits and hotel safety checks to ensure the safety and well-being of our guests.
  • Handle all calls promptly and professionally, providing excellent customer service.
  • Document accurately all internal and guest messages.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Requirements:

  • Prior experience working with OPERA Cloud.
  • Fluency in English.
  • Customer Service skills.

About Us:

At AccorHotel, we are committed to creating memorable moments for our guests. We believe in connecting hearts from arrival to farewell, and we are looking for like-minded individuals to join our team.

What We Offer:

As a Front Office Night Team Member, you will have the opportunity to work with a global hospitality leader, develop your skills and knowledge, and be part of a diverse and inclusive team.



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