Front Office Team Member

4 weeks ago


Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

As a Front Office Team Member at Novotel Edinburgh Centre, you will be the face of our hotel, extending a warm welcome to our guests and putting their wellbeing at the heart of everything you do.

Key Responsibilities:

  • Ensure a wonderful guest experience by providing quality service and responding to their requests promptly and efficiently.
  • Handle all calls and messages professionally and accurately document all internal and guest communications.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors.

Requirements:

  • Prior experience working with Opera Cloud is an advantage.
  • Fluency in English is required.
  • Customer Service skills are essential.

To support your success, you will be trained in all front of house related functions and the safety of the property and people.

Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career, or a calling - we have something for you.

Work Arrangements:

No remote work is available for this position.

Employment Type:

This is a full-time position.



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