Front Office Team Member
1 week ago
As a Front Office Team Member at Novotel Edinburgh Centre, you will be the face of our hotel, extending a warm welcome to our guests and putting their wellbeing at the heart of everything you do.
Key Responsibilities:
- Provide quality service to our guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensure a wonderful guest experience by attending to their needs and resolving any issues that may arise.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Document accurately all internal and guest messages.
- Attend to other duties as requested by Management and Supervisors.
Requirements:
- Prior experience working with Opera Cloud.
- Fluency in English.
- Customer Service skills.
To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job, a career or a calling, whatever brings you here, we have something for you.
At Novotel Edinburgh Centre, we are committed to providing exceptional service to our guests and we are looking for a Front Office Team Member to join our team.
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