Front Office Team Member

4 weeks ago


Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

As a Front Office Team Member at Novotel Edinburgh Centre, you will be the face of our hotel, extending a warm welcome to our guests during the night and putting their wellbeing at the heart of everything you do.

Main Responsibilities:

  • Assist in the general running of the hotel at night and support other departments to set up for the next day.
  • Undertake night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.
  • Ensure a wonderful guest experience.
  • Handle all calls promptly and professionally.
  • Document accurately all internal and guest messages.
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Requirements:

  • Prior experience working with OPERA Cloud.
  • Fluency in English.
  • Customer Service.

To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people.

Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.



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