Front Office Team Lead

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Marriott International Full time

We are seeking a highly skilled and experienced Night Manager to join our Front Office team at the Sheraton Grand Hotel & Spa.

Key Responsibilities:
  • Supervise the evening Front Desk team and assign specific tasks to manage, organize and oversee the hotel operation during the night.
  • Assist in training new staff members, coach them and monitor their performance.
  • Assist the FOM with project management and carry out any other duties as required.
  • Handle guest complaints/requests and follow up with guests who have had issues and administer the GuestVoice portal.
  • Assist with room, One Spa, and One Square restaurant bookings as well as Gift voucher requests and maintain third party extranet platforms.
  • Assist with revenue management tasks such as building rates and packages in Opera PMS.
  • Ensure all billing instructions are correct and actioned.
  • Ensure all internal and external phones calls are responded to and followed up on.
  • Run the Night Audit and prepare the End of Day Pack.

Our ideal candidate will have at least two years of experience within the Front Office department within a 5 star environment, with supervisory experience preferred. High school diploma required, additional hospitality training preferred. Extensive Knowledge of Internet/MS Office applications and related IT preferred.

We offer a competitive salary plus free meals whilst on duty. 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction. 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels. Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub. 50% off Spa Treatments and £50 gym membership within our One Spa. 24/7 and employee healthcare plan with access to Mental Healthcare first aiders. Refer a friend to work with us and receive a £500 bonus. Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities.

When you join the Sheraton family, you become a member of its global community. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

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