Front Office Team Member

4 weeks ago


Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

As a Front Office Team Member at Novotel Edinburgh Centre, you will be the face of our hotel, extending a warm welcome to our guests and putting their wellbeing at the heart of everything you do.

Key responsibilities include:

  • Providing quality service to customers by responding to their requests promptly and efficiently during check-in, check-out, and throughout their stay.
  • Ensuring that all charges are accurate and posted on a timely basis.
  • Handling all calls promptly and professionally.
  • Documenting accurately all internal and guest messages.
  • Using every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attending to other duties as requested by Management and Supervisors.

Qualifications include:

  • Prior experience working with Opera Cloud.
  • Fluency in English.
  • Customer Service skills.

To support your success, you will be trained in all front of house related functions and the safety of the property and people.

Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career, or a calling - whatever brings you here, we have something for you.

At Novotel Edinburgh Centre, we value our team members and offer a supportive and dynamic work environment.



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