Front Office Team Member Role

5 days ago

Edinburgh, Edinburgh, United Kingdom Accor Full time

Job Title: Front Office Team Member Role


We are seeking a highly skilled and dedicated individual to join our team as a Front Office Team Member at Novotel Edinburgh Centre.


Overview

About Us: At Novotel, we strive to create memorable moments for our guests by connecting hearts from arrival to farewell. Our mission is to provide exceptional service, comfort, and convenience to every guest, ensuring they have an unforgettable experience with us.


Your Role: As a Front Office Team Member, you will be the face of Novotel Edinburgh Centre, extending a warm welcome to our guests while putting their well-being at the heart of everything you do. Your role will involve ensuring a wonderful guest experience, providing quality service to customers, and promoting hotel facilities to maximise sales.


Key Responsibilities

  • Provide exceptional customer service, responding promptly and professionally to requests during check-in, check-out, and throughout a guest's stay.
  • Earn a competitive hourly salary of £12.20/hour, which reflects your hard work and dedication to delivering outstanding results.
  • Ensure all charges are accurate and posted on a timely basis, maintaining high standards of attention to detail and organisational skills.
  • Handle calls promptly and professionally, communicating effectively with guests and colleagues to resolve any issues or concerns.
  • Document accurately all internal and guest messages, maintaining confidentiality and upholding company policies.
  • Promote hotel facilities and services, using sound product knowledge and selling skills to increase revenue and enhance the guest experience.
  • Attend to other duties as requested by Management and Supervisors, demonstrating flexibility and a willingness to adapt to changing situations.

Requirements and Qualifications

To succeed in this role, you should possess the following qualifications and characteristics:



  • Prior experience working with FOLS or OPERA systems, demonstrating technical skills and proficiency in hotel management software.
  • Fluency in English, enabling effective communication with guests and colleagues from diverse backgrounds.
  • Excellent customer service skills, with a focus on empathy, active listening, and conflict resolution.

Benefits

As a valued member of our team, you will enjoy a range of benefits that enhance your personal and professional growth:



  • Employee benefit card offering discounted rates in Accor worldwide hotels and restaurants.
  • Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies).
  • Meals on duty, allowing you to relax and recharge while on shift.
  • A day off for your birthday, celebrating your special day in style.
  • Refer a friend scheme, rewarding you for sharing our amazing opportunities with friends and family.
  • Employee Assistance Program: support your wellbeing in your professional and personal lives.
  • Company sick pay, providing financial security during periods of illness or injury.
  • Learning programs through our Academies and apprenticeships, helping you develop new skills and advance your career.
  • Opportunity to develop your talent and grow within your property and across the world, unlocking new possibilities and challenges.
  • Participate actively in initiatives to build a more inclusive and sustainable world, contributing to our commitment to Diversity & Inclusion.
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Please note that some benefits may vary depending on your location and employment status.

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