Facilities and Helpdesk Coordinator

6 days ago

London, Greater London, United Kingdom Publicis Re:Sources Global Full time

Job Summary:

Publicis Re:Sources Global is seeking a highly skilled and organized Facilities and Helpdesk Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our facilities and providing exceptional support to our staff.

Key Responsibilities:

  • Manage and maintain our helpdesk services, responding to requests from staff and ensuring timely delivery of services.
  • Coordinate and calendarize helpdesk requests in Outlook and Service Now, ensuring SLA delivery and maintaining accurate records.
  • Manage and maintain Service Now for Facilities/Property, ensuring no SLA breaches and identifying areas for improvement.
  • Provide administrative support to the facilities team, including creating access passes and maintaining the helpdesk manual.
  • Work collaboratively with other facilities service lines to ensure seamless delivery of services.
  • Carry out reasonable management requests and work flexible hours as required.
  • Ensure health and safety compliance and information security compliance with Groupe ISO 27001 certification.
  • Be flexible to work in other Publicis central London locations as required.

Requirements:

  • Previous experience in Corporate Service Reception or Hotel Reception (6 months minimum).
  • Microsoft Teams application/systems.
  • Self-motivated and able to think 'outside of the box' in order to deliver a 'best in class' service.
  • A positive approach to learning in role and identifying own training needs as appropriate.
  • Dealing with complaints whilst maintaining a professional outlook and positive attitude.
  • Committed to 'getting' the job done without compromising service levels and professionalism.

About Us:

Publicis Re:Sources Global is a global leader in the fields of marketing, communications, and digital transformation. We are committed to creating an inclusive and diverse workforce and are dedicated to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for candidates with disabilities in our application process and are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or once in post.

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