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Helpdesk Coordinator

2 months ago

London, Greater London, United Kingdom Platinum Facilities Maintenance Services Full time

Helpdesk Coordinator Role Overview

As a Helpdesk Coordinator at Platinum Facilities Maintenance Services, you will play a vital role in ensuring the smooth operation of our Water Treatment department. You will be part of a dynamic team, supporting a critical service in water treatment management.

Key Responsibilities:

  • Scheduling and Dispatch: Organize and schedule water treatment engineers for maintenance visits and emergency callouts, ensuring prompt and effective service delivery.
  • Communication: Liaise with clients and internal teams to provide updates on service requests, engineer availability, and ongoing work.

Requirements:

  • Experience: Previous experience in a similar service coordinator or desk role, ideally within facilities management or water treatment.
  • Technical Understanding: Basic understanding of water treatment services or facility management is desirable but not essential.
  • IT Skills: Proficient in using service management software and Microsoft Office Suite.

Benefits:

  • Generous Holiday Package: 26 days of annual leave plus bank holidays.
  • Professional Development: Opportunities for training and career progression to advance within the company.
  • Pension Contributions: Employer contributions to support your long-term financial security.
  • Annual Salary Review: Regular salary reviews to ensure competitive compensation.