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Facilities Helpdesk Coordinator

3 months ago

London, Greater London, United Kingdom OCS Group UK Full time £25

Position Title:
Facilities Helpdesk Coordinator

Working Days: Monday to Friday - 08:00 to 16:00

OCS Group UK is seeking a dedicated Facilities Helpdesk Coordinator to become a vital part of our enthusiastic team.

In this role, you will play a crucial part in managing the helpdesk operations, ensuring the seamless execution of planned maintenance, on-demand, and specialized cleaning services. Your support will be essential for the Regional Operations teams, fostering a professional and customer-centric environment.

Key Responsibilities:

  • Oversee the management of the helpdesk through various communication channels during operational hours.
  • Assist regional operations teams by directing inquiries and issues to the appropriate regions while relaying information back to clients and suppliers.
  • Utilize a variety of business systems, including communication tools and in-house management platforms, to facilitate operations.
  • Maintain comprehensive databases of work activities and provide regular, accurate reports on client performance to management.
  • Ensure high standards of service delivery by implementing improvement initiatives as needed.
  • Adhere to all operational systems, policies, and procedures.
  • Keep records of risk assessments, schedules, training certifications, and health and safety documentation.
  • Manage customer complaints effectively, coordinating with relevant parties to ensure resolution and maintain clear communication among stakeholders.
  • Exhibit proficiency in IT, particularly with Microsoft Office applications.
  • Demonstrate excellent organizational, planning, and time management skills to ensure timely responses to all inquiries.

Benefits:

  • Flexible working arrangements.
  • 25 days of annual leave plus public holidays.
  • Employee referral program.
  • Access to a variety of retail discounts.
  • Participation in regular social and charitable events.
  • Discounted gym memberships.
  • Financial support for eye tests and glasses.
  • Opportunity to join the Cycle to Work scheme.
  • Engagement in diversity and inclusion initiatives.
  • Access to professional development and recognition programs.
  • Immediate access to learning and development resources.
  • Coverage for professional membership fees.
  • Long service awards.

If you are looking to join a company that values professional growth and offers the opportunity to work alongside inspiring individuals, we encourage you to consider this position.