Account Management Representative

4 weeks ago


PoultonleFylde, Lancashire, United Kingdom Utility Collections Full time
Job Summary

The Credit Control Agent plays a critical role in managing relationships with commercial energy consumers, negotiating settlements, and resolving outstanding debts. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

Key Responsibilities:
  • Negotiate with commercial energy consumers to resolve outstanding debts.
  • Analyse customer queries to determine payment prevention.
  • Act as an intermediary between the account holder and the energy supplier to resolve queries.
  • Negotiate and process payments, or discuss payment plans with customers.
Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Organised and able to follow processes.
  • Good work ethic with ability to work within defined timescales.
Salary and Career Development

The estimated salary for this position is £30,000 per annum, based on industry standards and the location. The company offers a range of benefits, including a bonus scheme and opportunities for career development.



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