Senior Accounts Recovery Specialist

18 hours ago


PoultonleFylde, Lancashire, United Kingdom Utility Collections Ltd Full time

About Utility Collections Ltd

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Our team is passionate about collections, focusing on early resolution to drive positive outcomes for customers. As a Senior Accounts Recovery Specialist at Utility Collections Ltd, you will play a vital role in achieving this goal.

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Your Role:

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  • Estimated Salary: £27,000 - £28,500 per annum">
  • Location: Poulton le Fylde, FY6 8JX">
  • Office-based position">
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What We Offer:

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As a seasoned professional in the collections industry, you are well-equipped to navigate the complexities of debt recovery. Our approach is built around empathy and effective communication, ensuring that our customers receive the support they need.

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We strive to create a work environment that fosters collaboration and growth, with opportunities to develop your skills and advance your career.

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In this role, you will be responsible for managing a portfolio of accounts, applying your expertise to resolve debts through early collections and specialist negotiation techniques.

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Key Responsibilities:

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  • Manage a portfolio of accounts, prioritizing those most likely to benefit from early intervention">
  • Develop and implement tailored strategies to resolve debts, using a combination of persuasion and advocacy">
  • Maintain accurate records and provide regular updates on account progress">
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Requirements:

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To succeed in this role, you will require:

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  • Significant experience in debt collections or a related field">
  • A proven track record of successful account resolution and negotiation">
  • Strong analytical and problem-solving skills, with the ability to think creatively">
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike">
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Benefits:

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We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.


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