Early Collections Debt Resolution Specialist

3 weeks ago


PoultonleFylde, Lancashire, United Kingdom Utility Collections Ltd Full time

About Utility Collections Ltd

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Join a dynamic team of professionals who are passionate about making a positive impact in the collections industry. As an Early Collections Debt Resolution Specialist at Utility Collections Ltd, you will play a vital role in driving early resolution and delivering exceptional customer experiences.

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Your Role:

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  • Estimated Salary: £27,000 - £28,500 per annum">
  • Location: Poulton le Fylde, FY6 8JX">
  • Office-based position">
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What We Offer:

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We value innovation and creativity, and we encourage our team members to think outside the box and propose new ideas to improve our processes and services.

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In this role, you will be responsible for developing and implementing strategies to resolve customer debts through early collections and specialist negotiation techniques. Your analytical skills and attention to detail will be essential in identifying opportunities for early intervention and creating tailored solutions to meet customer needs.

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Key Responsibilities:

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  • Analyze account data to identify opportunities for early resolution">
  • Develop and implement tailored strategies to resolve customer debts through early collections and negotiation">
  • Collaborate with colleagues to ensure seamless account management and maintain accurate records">
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Requirements:

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To succeed in this role, you will require:

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  • Significant experience in debt collections or a related field, with a focus on early intervention and negotiation">
  • A strong understanding of debt recovery principles and practices">
  • Excellent analytical and problem-solving skills, with the ability to think critically and creatively">
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues">
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Benefits:

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We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement.



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