Collections Performance Manager

3 weeks ago


PoultonleFylde, Lancashire, United Kingdom Utility Collections Ltd Full time
Job Title:

Collections Performance Manager

About the Role:

The Collections Performance Manager will be responsible for driving performance levels for a team of field-based collections specialists. This role involves managing the recruitment process to ensure headcount meets operational requirements, creating and delivering training and development routines for new employees, and ensuring quality standards meet minimum business standards.

The ideal candidate will have three years' experience in motivating and empowering teams, with excellent communication skills and the ability to collaborate effectively with the Senior Leadership Team. The salary for this role is estimated to be around £50,000 per annum, based on national averages and taking into account the location in Poulton.

Key Responsibilities:
  • Monitor data performance to maximise revenue streams from each client base.
  • Support the Head of Operations in identifying and analysing weaknesses and opportunities for continuous improvement.
  • Design, implement, and communicate new processes across the operations department.
Requirements:
  • Three years' experience in motivating and empowering teams.
  • Excellent communication skills.
  • Ability to collaborate effectively with the Senior Leadership Team.


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