Senior Field Manager Position
4 days ago
Utility Collections Ltd seeks an experienced professional for this pivotal role based in Poulton with regular national travel.
The successful candidate will be responsible for driving performance levels and meeting operational demands for a team of field-based collections specialists.
Estimated Salary:£50,000 per annum, plus a six monthly bonus incentive based on key performance indicators.
Key Responsibilities:- Lead the recruitment process to meet operational needs.
- Develop comprehensive training and development programmes for new employees.
- Maintain high quality standards aligned with business expectations.
- Optimise data performance and maximise revenue streams from client bases.
- Support the Head of Operations in strategic planning and decision-making.
- Design and implement efficient processes across the operations department.
- Enhance agent performance levels through targeted resolutions.
- A seasoned professional with three years' experience in leading teams.
- Exceptional communication and interpersonal skills.
- Ability to design, implement, and evaluate training initiatives.
- Strong analytical and problem-solving skills to drive business growth.
- Proficient knowledge of industry-specific processes and regulations.
- A valid UK driving licence with no more than three points.
- Ability to pass a DBS check.
- Company vehicle and fuel card.
- Company smartphone.
- Company laptop.
- 24 days paid holiday, excluding bank holidays.
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