Senior Collections Specialist

3 days ago


PoultonleFylde, Lancashire, United Kingdom Utility Collections Ltd Full time

At Utility Collections Ltd, we are seeking an experienced Field Manager to join our team. The successful candidate will have a proven track record of driving performance levels for a team of field-based collections specialists and will be responsible for managing the recruitment process to ensure head count meets operational requirements.

This is an exciting opportunity for a senior collections specialist to take their career to the next level and lead a high-performing team. The Field Manager will be responsible for creating and delivering training and development routines for all new employees, ensuring quality standards meet minimum business standards.

Key responsibilities of the Field Manager include:

  • Managing quality of work and service levels across all staff
  • Implementing and managing development strategies to increase team productivity, performance, and quality standards through defined KPIs
  • Monitoring data performance to maximise revenue streams from each client base
  • Supporting the Head of Operations in identifying weaknesses and opportunities for continuous improvement

Benefits of this role include a salary of £50,000, six monthly bonus incentive based on KPIs, and a range of benefits including a company car and petrol card, company mobile, company laptop, and 24 days paid holiday not including bank holidays.



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