Client Services Coordinator

5 days ago

London, Greater London, United Kingdom Fitch Group, Inc. Full time

About Fitch Group, Inc.

Fitch Group, Inc. is a global leader in financial information services with operations in more than 30 countries. We are a dynamic and innovative company that delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services.

Job Summary

We are seeking a highly motivated and organized Client Services Coordinator to join our team. As a Client Services Coordinator, you will be responsible for administering delegate registrations for training courses and exams, working with clients to resolve issues, and providing exceptional customer service.

Key Responsibilities

  • Administer delegate registrations for training courses and exams, ensuring timely and accurate processing.
  • Work closely with clients to resolve issues and concerns, providing prompt and professional communication.
  • Provide exceptional customer service, responding to client inquiries and requests in a timely and efficient manner.
  • Collaborate with internal teams to ensure seamless delivery of services and support.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve services and support.

Requirements

  • Experience in a fast-paced, customer-facing environment, with a strong focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
  • Ability to work in a team environment, with a flexible and adaptable approach.

What We Offer

Fitch Group, Inc. offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to diversity and inclusion, and strive to create a workplace that is inclusive and respectful of all employees.

About Us

Fitch Group, Inc. is a global leader in financial information services, with a rich history and a strong reputation for excellence. We are proud to be an Equal Opportunity and Affirmative Action Employer, and welcome applications from diverse candidates.

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